Orthotics and Prosthetics
  Standards of Care

Patients are evaluated and assessed by a certified practitioner or a resident practitioner under the direction of a certified practitioner, based on physician's prescription, diagnosis and prognosis. 

If clarification of treatment goals and patient needs is required, referral will be evaluated with follow-up consultation with the physician or other members of the allied health care team. 

Appropriate product(s) are fit in a timely manner, from the initial evaluation.  These products are custom manufactured in our own central fabrication department with the use of some ordered components. 

Product orders are based on the following criteria:

• Treatment protocol
• Individual patient needs
• Fitting criteria i.e.: measurements, tracing, impressions, castings

Patients are requested to call us with any concerns related to their prosthetic device(s), and are seen immediately for resolution of current and/or potential problems. 

Operations:

Normal business hours are 8:00 a.m. to 4:30 p.m. Monday - Friday by appointment at our handicapped accessible locations.

Hospital calls are evaluated within 24 hours to insure prompt delivery of products and services needed to facilitate patient discharge.

House calls are provided if no means of transportation is available to the patient.

Warranties:

Products manufactured by Bi-State Orthotics and Prosthetics, Inc. are warranted for six months from date of delivery and will be repaired or replaced at no charge if problem is attributed to them.  Components that are covered by manufacturer warranty should be returned for repair or replacement.  Emphasis is placed on returning or replacing these product(s) to the patient as soon as possible.  If available, patients will also receive any additional instructional literature detailing proper care and maintenance instructions provided by the manufacturer or Precision Prosthetics, Inc.  Prescribed items cannot be returned for hygienic reasons.  Warranties do not cover patient physiological changes or repairs that are a result of abuse, neglect, or normal wear and tear.

Grievance Procedures:

Patients are encouraged to contact Bi-State Orthotics and Prosthetics, Inc. with any grievances regarding quality of care, products, administrative or billing issues, practitioner involvement, etc. 

If the grievance relates to product, the patient is seen by the practitioner who dispensed the device(s) to them to determine and correct the problem.  If the problem is resolved, no further action is taken.  The results are documented in the patient's chart. 

If the grievance involves quality of care, the Facility Manager is consulted to define and resolve tile problem.  If the patient is satisfied no further action is taken.  The results are documented in the patient's chart. 

If the patient is still dissatisfied, Bi-State Orthotics and Prosthetics, Inc. will arrange for the patient to be evaluated by the referring physician or therapist to resolve the case, at our expense. 

Billing and administrative grievances are referred to the Business Manager who interacts with the patient and the personnel involved to define and resolve the problem.

Notice of Privacy Practices:

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully here.